FAQ
Frequently Asked Questions
Got questions? We’ve got answers! Here are some of the most common things people ask us about Tomboy Luxe. If you don’t see your question here, feel free to reach out to us directly at support@tomboyluxe.com.
1. What is the shipping policy?
We offer fast and reliable shipping on all orders. Here’s what you need to know:
- Processing time: Orders are typically processed within 1-2 business days.
- Shipping options: We offer standard and express shipping at checkout.
- Delivery times: Standard shipping usually takes 3-7 business days, while express shipping arrives in 2-3 business days.
- Tracking: Once your order ships, you’ll receive a confirmation email with a tracking number.
2. What is your return policy?
We want you to love your Tomboy Luxe pieces! If something isn’t quite right, here’s how returns work:
- Return period: You have 14 days from the date of delivery to initiate a return.
- Condition: Items must be unworn, unwashed, and in original condition with tags still attached.
- How to return: Simply visit our [Returns Page] to initiate the return process.
- Refunds: Once your return is processed, refunds will be issued to the original payment method within 5-7 business days.
3. How do I know what size to order?
We get it—sizing can be tricky! That’s why we provide detailed size guides for all our products. You can find size charts on each product page to help you choose the right fit. If you’re still unsure, feel free to email us at support@shoptomboyluxe.com for further assistance.
4. How do I care for my Tomboy Luxe pieces?
To keep your Tomboy Luxe pieces looking fresh and luxe:
- Wash instructions: Machine wash cold with like colors. Use a gentle cycle and tumble dry low.
- Avoid heat: We recommend avoiding high heat to preserve the quality of the fabric and prints. Hang drying is always a safe option!
- Ironing: If needed, iron on a low setting inside out.
5. Do you offer international shipping?
Yes, we do! We currently ship internationally to select countries. Shipping times and costs will vary depending on your location. You can view available shipping options during checkout.
6. How can I track my order?
Once your order ships, we’ll send you a confirmation email with a tracking number. You can use this number to track your package directly on the carrier’s website. If you have any issues, feel free to contact us at support@tomboyluxe.com.
7. Can I cancel or change my order?
We try to process orders quickly, so changes or cancellations aren’t always possible after an order is placed. However, if you reach out to us at support@tomboyluxe.com within 24 hours of placing your order, we’ll do our best to accommodate your request.
8. How do I contact customer service?
We’re always here to help! You can reach our customer service team by emailing support@tomboyluxe.com or visiting our [Contact Page].
9. Do you offer discounts or promotions?
Yes! Be sure to sign up for our VIP list to get access to exclusive offers, early access to new drops, and special discounts. You can sign up at the bottom of this page!
10. Can I collaborate with Tomboy Luxe?
We’re always looking to collaborate with influencers, creators, and fashion-forward individuals who align with our brand. Reach out to us at collab@tomboyluxe.com to get started!
Still have a question? Reach out to us at support@tomboyluxe.com or via our Contact Page, and we’ll be happy to assist you!